Configuration Management
Issue Tracking
Issue Reports
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Severity
Severity indicates the relative impact of the problem to the user.
It may be correlated with a given set of Symptoms, but is primarily
intended as an independent gradient of the nature of the problem.
Warning: do not add more severity values in an effort to hold new meaning. Instead, use the Symptoms field. |
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Is it avoidable or is there a work-around? |
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Unavoidable |
Workaround |
| Large |
Severity 1
An unavoidable problem, which makes the entire product inoperative.
- The installation
Fails
- Abend (Dr. Watson, Blue Screen, product/system hang),
- Critical
loss or corruption of data.
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Severity 3
An avoidable problem which affects a function of the product.
- Can
use majority of function or has workaround.
- Obscure Abend or hang
- Minor performance degradation.
- Significant technical
deficiency/inaccuracy in documentation.
- Minor usability problem.
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| Small |
Severity 2
An unavoidable problem, which renders a function unavailable to the
user/customer.
- Prominent functional Abend or hang
- Major performance degradation
- memory leak, major usability
problem.
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Severity 4
- Misspellings
- Bad grammar
- Cosmetic, style, or format issues
- Minor technical
deficiency/inaccuracy in documentation.
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Contact Primary Goals for a detailed review of your issue tracking system, or for consultative assistance to ensure that you have a smooth deployment of your CM system.
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